Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Subject to the terms and conditions set out below, Zeppgear.com and Exaire agree to repair or replace the Product which it supplied to you at its own cost or provide you with a refund if the Product is found to be defective and not able to perform in accordance with our specifications during: Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
You are responsible for inspecting the Product received upon arrival. Where Products are faulty or damaged upon delivery, photographic evidence of the damage must be submitted to us via Contact us within 3 days of receipt of the Product otherwise we can deny your claim.
Where we have an obligation to repair a Product, we reserve the right to replace the Product with the same or equivalent Product, rather than repair it. Where we provide a replacement we will determine, in our discretion, the closest Product within the then current range of Products offered by us with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at our reasonable election. We may replace parts with refurbished parts.
Where we have an obligation to repair or replace the Product but we are not reasonably able to do so, we will offer a store credit or a refund of the purchase price of the Product excluding the cost of delivering the Product (‘Delivery Cost’).
In the event that a replacement or refund, is provided, the faulty item will become our property.
Subject to clause 13, where we authorise the repair of replacement of a Product, we will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the appropriate authorised repair centre, provided that the Product is safely and securely packaged for safe transport. If we deem it appropriate, we may alternatively supply a pre-paid postage label for the Product to be returned via our chosen carrier to the authorised repair centre. In either instance it will be at our cost. Alternatively, if we specifically authorise you in writing, you may take the Product to the appropriate repair centre or post the Product as directed by us in which case we will refund you the cost of the postage on provision of a scanned copy of the postage receipt. Where you are located outside Australia, we may require that the Product be sent to Australia, as directed by us.
If you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and we accepts no liability for any damage that may occur in transit. If your Product was exclusively available for shipping to Sydney and Melbourne metro areas only, we will collect and return the Product from these areas only.
We reserve the right to determine the authorised repair centre.
The Product will be at the Customer's risk while in transit to and from the Exaire Authorised Repair Centre.
We may seek reimbursement of any costs we incurred where the Product is found to be in good working order, or when it has been determined that the Zeppgear.com Warranty (as the case may be) does not apply.
We will reasonably determine whether any Product is or is not performing in accordance with the Exaire's specifications.
To the full extent permitted by law, the Exaire Warranty and Extended Care will not apply: a.toa Product which has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product; b.if the factory-applied serial number has been altered or removed from the Product; c.toa Product which has suffered damage, malfunction or failure resulting from any unauthorised alterations or modifications (of hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs or service, use with other defective or incompatible accessories or products, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product; d.toa Product which has been primarily used in a business or commercial capacity and Exaire has not explicitly advised, prior to purchase, as to the product’s suitability for that purpose; e.toconsumable parts, such as batteries or protective coatings that are designed to diminish over time; f.tocosmetic damage to boxes, packaging or exterior surfaces (including during transit); g.todefects caused by normal wear and tear or otherwise due to the normal ageing of the Product; h.todamage arising during transportation, installation or while moving the Product, i.if the Product is stolen or we reasonably believe that the Product is stolen based on information provided by law enforcement authorities; j.where proof of purchase (invoice or paid Order confirmation) cannot be provided; k.toservice and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings or; l.toservice of any product whilst it is outside Australia.
To the full extent permitted by law: a.we will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage; and
In respect of: These Terms and Conditions are governed by and must be construed according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State.